At DT Research we believe in going beyond the duties of manufacturing a great product, working to meet the standards and requirements of the industry. We believe meeting the standards of our customers are equally as important.
Customer feedback is one of the cornerstones of our business, to ensure our rugged computers meet the requirements of each customer, not just obtaining the certifications to prove durability.
Satisfactory Customer-Centric Design
Our rugged technology carries the certifications that highlight testing of how rugged each computer is, including being rated with the IP65, MIL-STD 810G, MIL-STD 3009, ANSI/AAMI ES60601-1. In addition, with each new model of tablet we build, we encourage feedback from our customers on the versions they are currently using, we take all of those into consideration during the design and the manufacturing process to ensure future models are equipped with the improvements to meet customer specifications and expectations.
Test Before You Buy Protocol
For many of our customers, we have a try-before-you-buy protocol, sending them a test tablet for them to use for a determined amount of time providing them with the ability to test the features and benefits, ruggedness in the field, and test software systems for integration within their current operations process.
Unparalleled Customer Service
In addition to receiving feedback from our customers, we strive to offer unparalleled customer service with team members on staff available to assist our customers quickly to resolve any issues and questions. Our customers have access to our team with fast response times, the ability to speak with a live person and a tech support team to resolve product-related questions ensuring your team stays operating efficiently with little to no downtime.
Our customer-centric design, service, and continuous improvement of our product lines are based on our customer feedback. Our engineers enjoy enhancing our rugged computers based on how our customers are using them, and what their needs are for future use.
Ensuring our customers are happy, with their needs met, while also making a durable, quality product for a cost-effective investment allows us to focus on manufacturing rugged computers that work, last, and create efficiency for our customers.
While most rugged tablet companies provide an off-the-shelf product and expect you to make it work, DT Research takes a different approach. Taking into consideration customer feedback and responses for each model we develop and integrating that feedback in the next model, our next-generation tablets are built based on in-depth planning from customer feedback and needs.